Shipping Protection
Shipping Protection
Protect your order against damage, loss, or theft during transport.
What does this cover?
Loss: If your package is lost in transit and tracking is not updated.
Theft: If your package is marked as "delivered" but is stolen from your doorstep.
Damage: If your item arrives visibly damaged from transit (e.g., torn, wet, or broken packaging).
Our Commitment: If your protected order has an issue, simply contact our Customer Care team. We will prioritize your claim and, upon approval, immediately dispatch a replacement item at no cost (if stock is available) or issue you a full refund.
Delivery & Shipping Guide
1. Processing Time: Please allow 1-3 business days for your order to be inspected, packed, and dispatched from our manufacturing partner.
2. Shipping Estimates:
| Method | UK/Europe | Worldwide |
|---|---|---|
| Standard | 7-12 Days | 10-15 Days |
| Priority | 6-10 Days | 9-12 Days |
All orders are fully trackable. 'Priority' ensures faster processing.
3.Tracking: Once shipped, you will receive an email with your tracking link. For further information, visit our Shipping & Delivery Policy.
Protecting Your Investment
Each Allure Vestige piece is crafted from noble materials, designed to endure seasons and become a part of your legacy. To ensure your garment remains impeccable—maintaining its structure, texture, and performance—it requires the correct care.
Proper maintenance is an investment in its longevity. These general guidelines will help you maintain the quality and performance of your entire winter wardrobe.
The Golden Rule: Read the Care Label
Before performing any care, the stitched-in care label inside your garment is your primary and most important guide. It contains specific, tailored instructions from the manufacturer for that exact blend of materials. When in doubt, always follow the label.
General Washing & Drying Principles
1. Wash Less, Air More: Garments like wool sweaters and jackets do not need to be washed after every wear. Often, airing them on a proper hanger in a well-ventilated area is enough to refresh the fibres.
2. Use Cold Water: When washing is necessary, cold or lukewarm water is almost always the safest choice. Hot water can cause shrinkage in wool, fade colours, and damage technical fibres or elastic.
3. Choose a Mild Detergent: Avoid harsh chemicals, bleach, and standard fabric softeners. A mild, neutral, ph-balanced detergent is best. For wool and cashmere, use a specialised wool shampoo.
4. Never Wring or Twist: To remove excess water, gently press or roll the garment in a clean, heavy towel. Twisting or wringing will break the delicate fibres and permanently stretch the garment out of shape.
5. Avoid High-Heat Dryers: High heat is the enemy of most premium fabrics. Air drying is always preferred. Never dry in direct, intense sunlight, as this can fade the colour.
Garment Care Guide 🠒
30-Days | Money Back Guarantee
30-Days | Money Back Guarantee
Your satisfaction is our priority. If you change your mind for any reason, you may return your order within 30 DAYS of receipt. Returns must be in their original condition to qualify for a 100% refund.
If you still have any questions about Guarantee check our Return & Exchanges Policy.
