Privacy Policy

1. Our Commitment to Your Privacy

Allure Vestige ("we", "us", "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you use our website (https://www.google.com/search?q=allure-vestige.com) or interact with us.

For the purpose of the General Data Protection Regulation (GDPR), Allure Vestige is the Data Controller. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly and data gathered automatically as you navigate our site.

Information you provide to us:

  • Identity & Contact Data: Your full name, email address, telephone number, and your delivery and billing addresses when you create an account or place an order.

  • Payment Data: We do not store your full credit/debit card details. Payments are processed securely by our third-party payment gateways (e.g., Stripe, PayPal, Shopify Payments).

  • Communications: Any information you provide when you contact our Customer Care team via email, WhatsApp, or other channels.

Information we collect automatically:

  • Technical Data: IP address, browser type, operating system, and device information.

  • Usage Data: Pages you visited on our site, time spent on pages, click-stream data, and access dates and times.

  • Cookies & Similar Technologies: We use cookies to improve your experience, personalise content, analyse site traffic, and display relevant advertising. For full details, please see our [Link to Cookie Policy].

3. How We Use Your Information (Our Legal Basis)

We only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

  • To Fulfill a Contract: (e.g., processing your order, managing payments, and delivering your products).

  • For Our Legitimate Interests: (e.g., improving our website, products, and services; analysing customer behaviour; preventing fraud; and providing customer support).

  • With Your Explicit Consent: (e.g., sending you email newsletters and marketing promotions).

  • To Comply with a Legal Obligation: (e.g., for tax purposes or to respond to a legal request).

4. Data Sharing and Transfers

Allure Vestige does not sell or rent your personal information. We only share your data with trusted third parties who are essential to running our business, including:

  • Service Providers: Companies that assist us with payment processing, logistics and delivery (couriers), IT support, data analysis, and marketing.

  • Legal Authorities: If required by law, court order, or to protect our legal rights.

  • International Transfers: As some of our service providers may be based outside the European Economic Area (EEA), your data may be transferred internationally. When this occurs, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

5. Your Rights Under GDPR

You have comprehensive rights over your personal data. These include:

  • The Right to Access: You can request a copy of the personal data we hold about you.

  • The Right to Rectification: You can request the correction of inaccurate or incomplete data.

  • The Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to our legal retention obligations.

  • The Right to Restrict Processing: You can request that we limit the use of your data.

  • The Right to Data Portability: You can request your data in a structured, machine-readable format.

  • The Right to Object: You can object to us processing your data (especially for direct marketing).

  • The Right to Withdraw Consent: You can withdraw your consent at any time for any processing that is based on consent.

To exercise any of these rights, please contact us at contact@allurevestige.com.

6. Data Security and Retention

We implement robust technical and organisational security measures (such as SSL encryption) to protect your data from being accidentally lost, used, or accessed in an unauthorised way.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements.

7. Changes to This Privacy Policy

We may update this policy periodically. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice or notify you by email.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: contact@allurevestige.com

  • WhatsApp: +34 613218577

  • Allure Vestige